Case stude on dry cleaners presto

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Case stude on dry cleaners presto

One day Presto decided to get a new system and things all went downhill for Mr Shelton when his laundry went missing. He never had a problem like this before so he was very frustrated. Mr Shelton has tried everything to get through to the complaint officer but there was no answer for ages.

Tell us what you need to have done now! Presto would do nothing for Mr Shelton only tell him his clothes would come up which they did in the end they were put in with another customers laundry and that was a mix up on the new systems behalf.

Mr Shelton would want to be satisfied to stay doing his laundry with Presto and if not he said he will tell family, friends and colleagues about this situation. I feel that presto have a lot to manage with that new system before everything works out nice and handy for them.

Before putting that new system into practise they should of tested it, they also should employ more staff to be by Mr Hoffner so customers can hear back straight away instead waiting.

Most of all they should defiantly have a back-up system. Mr Shelton was a very upset Case stude on dry cleaners presto because he was with Presto for a year and never had any problems with them until this new system was implemented. The reason Mr Shelton is so upset is because his laundry went missing, laundry that his wife and he really needed and nothing like this had happened before.

Eventually Mr Hoffner wrote to Mr Sewickley, who is president of the Presto company, stating what Mr Shelton wanted done by wanting a refund for that laundry and full refund for the four new shirts that were bought because of the laundry gone missing.

Mr Shelton also shows he is upset by threatening to tell his family, friends and colleagues about this issue and telling them not to return to Presto Dry Cleaning Company. He preferred this cleaner as it opened early and closed that little bit later than other cleaners.

Case stude on dry cleaners presto

He has spent up to dollars at Presto in a year which shows he went there a lot for cleaning. The weakness is for Presto Company as they got in a new system and for a while the system will be new to everyone. Presto will have to make Mr Shelton a satisfied customer for him to continue bringing his laundry there.

Overall I think Presto should do his laundry for free on one occasion or give him a refund for the laundry that got mixed up with the other customers. Presto cleaning should have had some practice with the new system before implantation this would have been a good idea to familiarize staff to the system and for them to avoid mistakes which slows down the process for the customers and staff members.

No company can hope to keep its customers if the product or service it provides is less than perfect at all time. Tell staff to treat the customer as the king or like a manager because if the customer feels unwanted they will more than likely not return to the company again.

Presto should try and make up a system to stop the laundry from going missing or mixing it up. Quality is an objective that is important to every customer and is known all over the world. Quality is also the way of managing the business to keep the customers satisfaction increased while in the store and after leaving the store.

Case stude on dry cleaners presto

If the company keeps a smile on the customers face because the quality of the service was good the customer will obviously be loyal to the company. This shows lack of variation on the new system before installed. If this new system was based on customer needs the quality problems in the Presto cleaners could have been avoided.

In relation to the complaint the customer is either going to be satisfied or not.


Customer satisfaction can have a meaning of comparing perceptions of the service desired. It proves that Mr Shelton was a loyal customer as he spent dollars. Mr Shelton was angry because the lack of trust from the complaint officer Mr Hoffner because of this he is aiming to turn other loyal customers away by telling them about his service he was giving there in Presto.

The case study of a complaining customer.Presto Cleaners - Langley - phone number, website, address & opening hours - BC - Dry Cleaners. Dec 27,  · by 53' Stude. 12/07/18 PM Is running rich too bad?

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CHANDLER, Brian - It is with great sadness that the family of Brian Chandler say goodbye to a devoted husband, father, grandfather, great Memory Candles (1). Case Stude on Dry Cleaners Presto Executive Summery.

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Presto has been Mr Shelton’s main laundrette because of its opening and closing hours it has suited him most because of the hours he works he doesn’t mind that its bit more expensive than other dry cleaners. Apex Dry Cleaners is a full service dry cleaners that offers a variety of services for its customers such as same day service dry cleaning (in by 9 am, out by 5pm), next day laundry service, and pressing.

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